If you have an issue that you would like to resolve immediately, you may benefit by utilizing the services of an OMBUDSMAN.   Ombudsmen are trained REALTORS® that may help identify and clear up any miscommunication between a party and their agent, they will discuss options without judgment,  and explain customary Arizona real estate business practices.  See more at: http://www.aaronline.com/resolve-disputes/ombudsman/

ETHICS COMPLAINT.  REALTORS® pledge to abide by the NATIONAL ASSOCIATION OF REALTORS® (NAR) Code of Ethics, or code of conduct. The enforcement of the REALTOR® Code of Ethics is the responsibility of the REALTOR® Association. Any person, whether a REALTOR® or not that believes a member is guilty of any conduct subject to disciplinary action may file a complaint in writing to AAR as it relates to the NAR Code of Ethics. – See more at: http://www.aaronline.com/resolve-disputes/ethics/

AAR’s MEDIATION PROGRAM offers an opportunity for parties involved in an ethics complaint or arbitration dispute to settle the matter with the aid of a neutral third-party REALTOR® mediator. Resolving ethics complaints or arbitration disputes through mediation is more expedient, less costly and more amicable then a hearing.  Both parties have an opportunity to be heard, discuss the issues and mutually agree on a settlement. AAR’s success rate, in 2012, was 100 percent resolution for all mediations held. – See more at: http://www.aaronline.com/resolve-disputes/mediation/

AAR’s ARBITRATION PROGRAM is in place when two REALTORS® have a business dispute. The facts are presented to a panel and the panel makes the final decision issuing a legal binding award if appropriate.

AAR recommends you first consider mediation of a business dispute to resolve your issue prior to choosing arbitration.